Refund Policy

To request a refund, contact website support using the support button on the page. Refunds are processed manually in accordance with the principles below within 3 business days after the refund request is confirmed by the client.

Refunds can only be sent to:

- The client's account from which we originally received the assets.
- Another client account sent by email to support@cryptopulse.exchange, provided that:
- the email is sent from the address specified by the client in the order;
- the email subject contains the order number;
- the body of the email contains the refund destination details.

The service undertakes to return assets in the following cases:

- The user did not receive the assets from the service to the specified account.
- The service cannot complete the exchange for an order submitted in violation of the resource rules.
- The service cannot send funds to a blocked, inactive, invalid, or limited user account.

Client-initiated order cancellation

If the client wants to cancel an order after payment for any reason, the refund is made at the current exchange rate minus a percentage of the exchange amount and minus all costs incurred by the service during the refund, including payment-system fees.

Refund fee

For refunds covered by this policy, the service withholds a fee according to the following rates:

Payeer: 0.5%
Cash advance: 1%
Visa/Master UAH: 3%